Your Questions Answered

How does this service work?

First, you fill out the order form. Then your puzzle will be made, and a copy of it will be faxed to you if you give us a fax number. If there is enough time before your occasion, a copy of it can be mailed to you if you do not have access to a fax machine. You will have a chance to make any changes, and then the final copies will be mailed to you. Back to the top.

How long does it take to get my puzzle?

When do you need it by? We can hold onto your order for your party coming up in a few months, or we can get your puzzle in today's mail and send it FedEx or Priority Mail. It all depends on your deadline. There is a $5 rush fee if you need your puzzle quickly though (about a week). Back to the top.

Can I see my puzzle before you mail it to me?

Of course. We prefer that actually. Simply provide a fax number when you order and we will fax you puzzle to you. If you would like us to call you first before we fax, simply mention that in the comments section of the order form. We can also mail you the puzzle if there is enough time before your occasion (one-two months or so). Back to the top.

I need my puzzle in a week. Can you do it?

Yes we can. We will need a credit card to do it, since checks take too long to get here. The day we get your order (or the day after, depending on what time of day we get your order) your puzzle will be faxed to you. Important: we need a fax number in order to do this. Kinkos and other places like that have fax machines you can use if you don't have one.
Then you will call us with changes, as soon as you can. Your puzzles will then be shipped by Priority Mail or FedEx. There is a rush fee of $5 and extra shipping charges. Back to the top.

How do clues work? Do you write them or do I?

If you provide us with clues, we will use yours. We may change your clues a little to make them more appropriate for crossword puzzles, but you will always have final approval (if you provide a fax number). Otherwise, we will use the information you give us to create clues which you can then edit or keep. Back to the top.

I cannot think of very many words for my puzzle. Any ideas?

Sure! For the birthday: Their favorites, such as hobbies, sports, movies, actors, actresses, song artists, songs, food, desserts, etc. Their relatives, pets, occupations, spouse, children, grandchildren, etc.

For the party: Guests names, info about the guests, your party's theme, a general theme, such as a movie, song, play, poem, etc. Back to the top.

None of these packages were exactly what I had in mind. What do I do?

Call 1-800-229-3939 and ask for Rachel. We'll see what we can do. We are very flexible and can meet your needs. Just let us know what they are! Back to the top.

What if I want to pay by check or money order instead of a credit card?

That is perfectly fine! Mail your check or money order to the address below. Go ahead and submit your order on-line, or print it and mail it. If you order on-line, tell us in your order that you are doing this so we can match your check up to your order. Back to the top.